HD Supply Complete Data Management Platform
A better way to manage and syndicate your eCommerce and GDSN data.
Data Collection Program
HD Supply has partnered with Syndigo to enhance our marketing data collection and the customer shopping experience. Through Syndigo, HD Supply will be capturing and maintaining Global Data Standardization Network (GDSN) data, material updates, and digital assets. Through these enhancements, it allows our vendors a simplified item set up and ongoing maintenance, as well as one database to store data to span across all retailers and customers.
By capturing GDSN data, we will be able to optimize our warehouses throughout the HD Supply network and overall logistics structure. Vendors will have access to multiple trainings and support to help accomplish this partnership. HD Supply wants to thank you all in advance for your cooperation and we look forward to driving data and supply chain efficiency with you through Syndigo.
Onboarding with Syndigo
Review Onboarding Playlist
Onboarding and Account Setup Call
Enter Data and Submit Items
Training & Resource Material
CXH Help Center
Understand the different ways to find answers to your questions and learn about the multitude of functions within the CXH platform. Look out for the Answer Bot throughout the platform!
CXH FAQs
Frequently Asked Questions for HD Supply Vendors
Stock Item Setup Guide
Helpful information about HD Supply’s Item Setup Process flow
Non-Stock Item Setup Guide
Important HD Supply information for non-stock item setup
What is GDSN?
Find out what GDSN is and how it works
New to GDSN?
How to get started with the Global Data Synchronization Network
Common GDSN Issues
Common issues when using another GDSN provider
Create a GLN
Three things that make up a GLN
GDSN QuickSwitch Guide
Making the switch is as easy as these four steps
Get Started with GDSN
Find out what you need to send GDSN information
CXH 101: Common Issues
How to resolve common issues within CXH
Troubleshooting Brand-created Core Content
Follow these steps to help identify errors with your created content
Why Syndigo?
FAQs
I am a new HD Supply vendor. How do I get access to the CXH Platform?
- HD Supply will submit your Vendor ID to Syndigo and a Syndigo onboarding specialist will contact you. Activating your Syndigo account requires a completed DocuSign agreeing to Syndigo’s terms and conditions. Once the DocuSign is returned to Syndigo, the onboarding team will create your account and username(s).
My company has never been required to send GDSN information; what are my first steps?
- You must first acquire a GS1 company prefix, a unique identification number issued to your company—and it is part of every barcode and identification number you create. If your company already has barcoded items, you most likely already have a GS1 Company Prefix and a Global Location Number (GLN). You can register that GLN with any Certified GDSN Data Pool to start the process of sending your GDSN Data.
When do I begin adding my marketing data in the Syndigo CXH Platform?
- Once your account is active and you have login information, you should begin to add your product data into the CXH Platform as soon as your merchant requests the product. You will publish your marketing data first and then your GDSN data (if applicable) following. For further details please review the item set up guides.
Will I be able to view my GDSN Data for HD Supply within the Syndigo CXH Platform?
- Vendors that use Syndigo as their GDSN provider will be able to view and setup both their marketing and GDSN data within the CXH Platform. If your company is using another GDSN provider, you will not be able to access your GDSN data within the CXH platform.
I have published my GDSN Data, but HD Supply isn't receiving it. Why?
- Two possibilities:
1. Your item(s) is not passing HD Supply specific GDSN validations.
2. Please confirm that your Top Level GTIN attribute is correct inside of Syndigo on your HD Supply Stock Item Requirement Set.
How do I use the CXH platform to upload/add Digital Assets for my items?
- All vendors have access to the Assets tab in the CXH Platform. Vendors can upload an unlimited number of images/digital assets and attach those assets to the appropriate products.
What are the CXH requirements for Digital Assets?
- Images must meet a 1000-pixel minimum size requirement before they can be published to HD Supply.
Can I attach a single Digital Asset file to multiple products in the CXH platform?
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Yes! Vendors can now attach the same digital asset (i.e. User Manual, Installation Guide, etc.) to multiple products
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